Damaged or wrong item
If your order arrives damaged, leaking or is the wrong item, contact us within 3 days of delivery with a photo of the product and packaging. We will send you a free replacement or a full refund.
Opened products
For hygiene reasons, we cannot accept returns of opened or used skincare products unless they arrived damaged or faulty.
Unopened products
Unopened products in their original sealed packaging can be returned within 7 days of delivery. Return delivery charges are paid by the customer, and the refund is issued once we receive the item.
Refunds
Approved refunds are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 5–7 working days.
Contact
To request a return or replacement, reach us through our Contact page.